Privacy - The Textile Lab

Here’s a customized and reworded version of the privacy policy, rewritten for The Textile Lab, with your company’s details added, while maintaining the clarity and structure of the original:

THE TEXTILE LAB PRIVACY NOTICE

1. INTRODUCTION

1.1
This privacy notice ("Privacy Notice") explains how we, The Textile Lab (referred to as "we", "us", "our"), collect, use, and protect your personal data in the course of our business. It also outlines your rights to access or update the personal information we hold about you.

1.2
Our website is not intended for children under the age of 13, and we do not knowingly collect their personal information. If you are under 13, please do not access our website. We will take steps to delete any such personal information if we become aware of it.

2. ABOUT US

2.1
We are The Textile Lab Ltd, registered in England under company number 16255308. Our registered office address is:

FAO: Data Protection Manager
Address: 20 Wenlock Road, London, England, N1 7GU
Email: hello@thetextilelab.co.uk
Website: www.thetextilelab.co.uk

3. INFORMATION WE COLLECT

3.1 Information you provide to us
We collect information when you:

  • Make enquiries, provide feedback, or submit complaints via phone, in person, or email

  • Send correspondence by post, email, or through our website

  • Place orders with us or supply products to us

  • Visit our showrooms or events

  • Subscribe to our newsletters or mailing lists

  • Interact with us on social media

  • Submit a job application, CV, or attend interviews

3.1.2 Examples include:

  • Identity and contact data: names, addresses, email addresses, IP addresses, phone numbers

  • Account data: job title/position, company

  • Financial data: payment details, billing addresses, credit/debit card details, bank account details, and price lists

  • Survey responses: when you agree to participate in surveys

  • Employment data: academic/work history, qualifications, references, right to work in the UK, national insurance number, identity documents, remuneration details

  • Sensitive data: e.g., ethnicity, religious beliefs, health information (only if needed for recruitment)

3.2 Information we collect about you:
We may also collect:

  • Correspondence details, including call or email records

  • Transaction data related to purchases or sales

  • CCTV images if you visit our offices

3.3 Information from third parties:
We may receive information about you from:

  • Service providers (e.g., IT, payment processors)

  • Stockists or distributors

  • Recruitment agencies, referees, or employers

  • Fraud detection services

  • Website security partners

4. HOW WE USE YOUR INFORMATION

4.1
We process your personal data on the basis of:

  • Contract performance

  • Your consent (where required)

  • Legal/regulatory obligations

  • Our legitimate business interests

4.2 Uses include:

  • Fulfilling orders and providing services

  • Processing transactions and payments

  • Managing business relationships

  • Communicating with you regarding orders or services

  • Improving customer service

  • Handling recruitment and employment matters

  • Sending marketing communications

  • Social media interactions

  • Website analytics and improvements

  • Fraud detection and security

  • Compliance with legal obligations

4.3 Legitimate interests:
Examples include:

  • Providing samples

  • Improving our services

  • Fraud prevention

  • Business security

  • Developing our website and marketing

5. SPECIAL CATEGORIES OF DATA

We only process sensitive personal data (e.g., health, ethnicity) where required by law, such as equal opportunities monitoring, and we have appropriate safeguards in place.

6. SHARING YOUR INFORMATION

We may share your data with:

  • Service providers (IT, website hosting, marketing, analytics, payment processors, delivery companies)

  • Regulatory and government bodies (e.g., HMRC)

  • Potential buyers/sellers of our business

  • Legal or professional advisers

All third parties are required to protect your information and comply with data protection laws.

7. COOKIES

7.1
We use cookies to enhance your experience. Cookies are small text files stored on your device.

7.2
You can change your browser settings to disable cookies, though this may affect website functionality. For more details, visit www.aboutcookies.org.

7.3
Our website may include links to third-party sites, which have their own privacy policies and cookie practices.

 

8. DATA SECURITY AND RETENTION

8.1
We implement appropriate technical and organizational measures to protect your data, including:

  • Physical and digital security of premises and devices

  • Password protection and access controls

  • Staff training and data protection policies

8.2
We retain your data only as long as necessary, including:

  • Orders and refunds: up to 7 years

  • Email opt-outs: stored permanently for compliance

  • Unsuccessful CVs: up to 9 months

9. KEEPING YOUR INFORMATION SAFE

You can help protect your data by:

  • Using strong, unique passwords

  • Keeping passwords confidential

  • Logging out on shared devices

  • Updating your software and anti-virus protection

  • Being vigilant about fraudulent emails

10. INTERNATIONAL TRANSFERS

We may share data with service providers (including Kravet Inc. or others) outside the UK/EEA, using safeguards like European Commission-approved model contracts.

11. YOUR RIGHTS

You have the right to:

  • Access your data

  • Request corrections

  • Object to processing (in certain cases)

  • Withdraw consent (where applicable)

  • Request erasure or restriction of processing

  • Lodge complaints with the ICO (https://ico.org.uk/) or relevant regulator

To exercise these rights, please email us at hello@thetextilelab.co.uk.

12. CHANGES TO THIS PRIVACY NOTICE

We may update this notice from time to time. Updates will be posted on our website. Please keep your information up to date by contacting us at hello@thetextilelab.co.uk.

Last updated: 30th May 2025